Last Updated: May 2, 2025
Continental Prepaid Meters is dedicated to safeguarding your privacy and ensuring that your personal information is handled lawfully, fairly, and transparently. This Privacy Policy explains how we collect, use, store, and protect your personal information when you interact with our website or services. By using our website or services, you agree to the practices described herein.
As a South African company, we adhere to the Protection of Personal Information Act (POPIA) of 2013, which governs the processing of personal information in South Africa.
We collect the following types of personal information:
Personal Details: Name, ID number, contact details (phone number, email address), and physical address.
Account Information: Account numbers or identifiers related to your prepaid meter services.
Payment Information: Payment details (e.g., credit card information) for transactions, processed securely by our payment providers.
We also collect landlords, property managers & meter owners banking details in order to pay rebates.
Other Information: Additional data you provide voluntarily through forms, surveys, or communications.
We collect this information directly from you or automatically through your use of our website.
We collect and process your personal information for the following purposes:
To deliver and enhance our prepaid meter services.
To process payments and manage your account.
To communicate about your account, services, updates, or promotions.
To comply with legal obligations, such as reporting to regulatory authorities.
For internal record-keeping, administration, and operational purposes.
To prevent fraud and secure our services.
To analyze usage trends to improve our website and services.
We use your information only for the purposes outlined above, unless we obtain your consent or are legally required to use it otherwise.
We may share your personal information with:
Service Providers: Third parties assisting with our services (e.g., payment processors, hosting providers, IT support), bound by confidentiality agreements and POPIA compliance.
Regulatory Authorities: Government or regulatory bodies when required by law.
Law Enforcement: To protect our rights, comply with legal obligations, or prevent illegal activities.
We do not sell, rent, or share your personal information with third parties for their marketing purposes.
We implement robust technical and organizational measures to protect your personal information from unauthorized access, loss, or misuse, including:
Secure data storage with encryption and access controls.
Regular security audits and system updates.
Employee training on data protection and confidentiality.
Contracts with third-party providers ensuring data security.
While we strive to protect your data, no online transmission or storage method is entirely secure, and we cannot guarantee absolute security.
Under POPIA, you have the following rights:
Access: Request a copy of your personal information.
Correction: Request updates to inaccurate or incomplete information.
Deletion: Request deletion of your information, subject to legal requirements.
Objection: Object to certain types of data processing.
Withdraw Consent: Revoke consent for data processing where consent was the basis.
To exercise these rights, contact us using the details below. Proof of identity may be required.
Our website may use cookies and similar technologies to improve your experience and collect data on site usage. Cookies are small files stored on your device that help us remember preferences and analyze traffic. You can manage cookie settings via your browser, but disabling cookies may impact website functionality.
We retain your personal information only as long as necessary for the purposes outlined or as required by law. Once no longer needed, we securely delete or anonymize it.
Your personal information may be transferred outside South Africa for processing by service providers. We ensure such transfers comply with POPIA and that recipients maintain adequate data protection standards.
We may update this Privacy Policy to reflect changes in our practices or legal requirements. Updates will be posted on this page with the revision date. Continued use of our website or services after changes indicates your acceptance of the updated policy.
For questions, concerns, or to exercise your rights, contact us at:
Email: support@continentalprepaid.co.za
Phone: 063 240 9547
You may also contact the Information Regulator for complaints:
Email: inforeg@justice.gov.za
Phone: +27 12 406 4818
© Continental Prepaid Meters 2025
