1.1 In this Agreement, unless inconsistent with or otherwise indicated by the context:
1.1.1 “Agreement” means this agreement for the provision of the Services and includes any annexures, appendices, or schedules to this agreement.
1.1.2 “Client” means the person or entity entering into this Agreement with Continental Prepaid Meters.
1.1.3 “Prepaid Meter” means the electricity or water meter installed at the Property for prepaid services.
1.1.4 “Services” means the vending and payment collection services provided by Continental Prepaid Meters.
1.1.5 “Service Fees” means the fees charged by Continental Prepaid Meters for the Services, as specified in Clause 3.
2.1 The Client has purchased and installed, or is in the process of purchasing and installing, the Prepaid Meter(s).
2.2 The Client hereby appoints Continental Prepaid Meters to render the Services to the Client on the terms and conditions recorded in this Agreement, and as its agent to collect payments from the Occupants on its behalf.
3.1 Continental Prepaid Meters charges a vending fee, over and above standard municipal or Eskom fees/rates for its services, inclusive of VAT, on all token purchases across all retail/online payment portals. This fee includes all exchange charges but excludes the cost of the meter(s).
3.2 The Client shall ensure that a Certificate of Compliance (COC) has been issued by a qualified electrician once the installation of the meter has taken place. The Certificate of Compliance is entirely at the owner’s cost and does not fall under Continental Prepaid Meters’ responsibility.
4.1 This Agreement shall commence on the date of acceptance of its terms by the Client and shall endure for an indefinite period, provided that either Party may cancel the Agreement by giving the other Party thirty (30) days’ written notice.
4.2 Acceptance of these terms and conditions shall also be deemed accepted by both parties through the exchange of details during registration, installation, and activation of meters.
5.1 Residential Property
The Client may instruct the applicable rate, provided it is not less than the municipal or Eskom rate and does not exclude Continental Prepaid Meters’ service fees or charges. The Service Fees may be borne by the Client (recouped via rent or meter vending settings) or by the Occupant if instructed by the Client, with a maximum of 8,5% plus a 3% Merchant Fee (excluding VAT).
5.2 Commercial Property
The Client may instruct the applicable rate, provided it is not less than the municipal or Eskom rate and does not exclude Continental Prepaid Meters’ service fees or charges. The maximum allowed is 8.5% plus 3% (excluding VAT). Service Fees are borne by the Occupant by default unless otherwise specified.
5.3 Meter Management Fee
A Meter Management Fee may be charged, not exceeding R10.00 per meter per month, across all industry platforms.
6.1 Client proceeds/rebates, calculated as the Metro Code Consideration minus the Service Fees, Meter Management Fee, and other dues, shall be remitted by the 5th business day of each month.
6.2 Purchasing reports are automatically loaded into the Client and Tenant profiles on the Continental Prepaid Meters website.
7.1 Continental Prepaid Meters shall not be liable for any delay, failure, breakdown, damages, losses, costs, claims, fines, or expenses arising from:
7.1.1 The use of or access to the Services by the Client or any Occupant.
7.1.2 Any fault in any meter equipment or in the prepaid metering system.
7.1.3 Any circumstances outside the reasonable control of Continental Prepaid Meters.
7.2 The liability of Continental Prepaid Meters is limited to 150% of the Service Fees charged in the month preceding the claim.
8.1 The Client indemnifies Continental Prepaid Meters against any losses, damages, costs, or claims arising from the Client’s breach of this Agreement or any acts or omissions.
8.2 Continental Prepaid Meters may amend these terms with 7 days’ notice to the Client. The Client may cancel the Agreement if the amendments are unacceptable.
9.1 Breach
If either Party fails to comply with this Agreement and does not remedy the breach within 10 days after receiving written notice, the other Party may exercise all legal remedies.
9.2 Force Majeure
Neither Party shall be liable for failure to perform obligations due to events beyond their control (e.g., war, flood), provided notice is given within 48 hours.
9.3 Domicilia
Notices to Continental Prepaid Meters shall be sent to its registered address or email, and to the Client at the Property or any other notified address.
9.4 Governing Law and Privacy
This Agreement is governed by South African law. The Client may not assign this Agreement without the written consent of Continental Prepaid Meters.
Continental Prepaid Meters complies with the Protection of Personal Information Act, 2014 (POPIA) regarding the Client’s personal information.
© Continental Prepaid Meters 2025
